Question 1

What if I did not receive the item?

Accepted Answer

If you did not receive the item within 7 working days, kindly email us at 
sgparcel@outlook.com

Question 2

What if the product is faulty when received?

Accepted Answer

We are sorry that the item is faulty.
In the unlikely scenario, kindly take a photo of the faulty item together with the shipping label, send us a detailed description of the faulty/damaged item, and email us at sgparcel@outlook.com

Question 3

What if I received the wrong item?

Accepted Answer

We are sorry if a wrong item has been sent to you.
In the unlikely scenario, kindly take a photo of the wrong item together with the shipping label, and email us at sgparcel@outlook.com

Question 4

Can I make an exchange if I made a wrong order?

Accepted Answer

Yes, we allow exchanges at Block 325 Woodlands Street 32, S(730325).
Kindly make an appointment with us within 7 working days after receiving the item.
You can make appointment with us by sending us a email at sgparcel@outlook.com, with the item you want to exchange/ date and time.

Example:
Polymailer S1 17x30cm exchange S2 20x30cm
Date: 01/01/2020
Time: 6pm
 
We will send you a confirmation within 24 hours.

FREQUENTLY ASKED QUESTIONS