If you did not receive the item within 7 working days, kindly email us at

sgparcel@outlook.com

We are sorry that the item is faulty.

In the unlikely scenario, kindly take a photo of the faulty item together with the shipping label, send us a detailed description of the faulty/damaged item, and email us at sgparcel@outlook.com

We are sorry if a wrong item has been sent to you.

In the unlikely scenario, kindly take a photo of the wrong item together with the shipping label, and email us at sgparcel@outlook.com

Yes, we allow exchanges at Block 325 Woodlands Street 32, S(730325).

Kindly make an appointment with us within 7 working days after receiving the item.

You can make appointment with us by sending us a email at sgparcel@outlook.com, with the item you want to exchange/ date and time.

Example: Polymailer S1 17x30cm exchange S2 20x30cm Date: 01/01/2020 Time: 6pm

We will send you a confirmation within 24 hours.